Refund policy

Refund, Exchange & Replacement Policy

Last updated: 06 May 2026

At Orangie, every order is prepared with exceptional care before it reaches your doorstep. To ensure every customer receives products that meet our quality and hygiene standards, we've outlined our return, exchange, and replacement policy below.

Eligibility

You may request an exchange, replacement, or refund within 7 days of receiving your order, subject to the conditions below.

To be eligible, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags, hygiene seals (where applicable), and original packaging intact.

  • Be accompanied by your order confirmation or proof of purchase.

Please note:

  • Only one exchange, replacement, or refund request is permitted per order item.

  • Sale items, gift cards, and promotional items are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.

Hygiene Policy

To protect the health and safety of all our customers, lingerie, bodysuits, panties, bralettes, and intimate accessories are not eligible for returns or exchanges once delivered, unless the item received is damaged, defective, or incorrect.

Eligible non-intimate products may be exchanged within 7 days of delivery, provided they meet the eligibility criteria above.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery.

To help us resolve your request quickly, please share:

  • Your Order ID

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, we'll arrange a replacement at no additional cost.

Exchanges

Eligible exchange requests may be made for:

  • Incorrect size

  • Wrong product received

  • Damaged or defective item

  • Other approved cases at Orangie's discretion

All exchanges are subject to stock availability. If your preferred item is unavailable, you may exchange it for another product of the same or higher value by paying the applicable price difference.

Refunds

For eligible non-intimate products, refunds requested due to a change of mind or preference are subject to a ₹100 return shipping deduction.

Shipping charges paid at the time of purchase are non-refundable.

Once your returned item has been received and passed our inspection, your refund will be processed to the original payment method within 14 days.

How to Request an Exchange, Replacement or Refund

You can submit your request through our Returns & Replacement Portal or contact our support team.

Returns & Replacement Portal:
https://orangie.store/apps/yanet-return

WhatsApp: +91 96255 96368
Email: orangieofficial@gmail.com

NOTE: Refund will be issued within 14 days of pickup and charges may apply.